FAQ

While we are currently focused on serving women within the U.S., we understand the importance of reaching out to a broader community. We are actively working on expanding our reach and hope to offer beauty boxes internationally in the future. In the meantime, we encourage you to join our community. Here, you'll have access to discount codes for some of the brands included in our beauty boxes, which can help you access these products directly. Joining the community also allows you to connect with others for support and shared experiences.

Nope, no fees here! The Stay Beautiful Foundation is all about providing beauty boxes for free to women affected by cancer. We believe in supporting our community without any financial hurdles, so you don't have to worry about any costs to receive your beauty box. If you’re able and want to chip in to help us keep this service going, we’d love it! Your donations help us stick to our mission and reach even more women who could use a little extra care.

If you haven't received your beauty box and are wondering about its status, please don't worry! We're thrilled to have you as part of our community and are working diligently to ensure all our members receive their beauty boxes promptly. Here's what you can do: Check Your Email: We send shipment updates, including tracking numbers, to your registered email. Please check both your inbox and spam folder for any communication from us regarding your shipment. Track Your Package: Once you receive your tracking number, you can use it to check the current status of your delivery on the carrier's website. Contact Us: If you've checked and still have concerns or if you haven't received a tracking number, please contact us. We're here to help and ensure you receive your beauty box as soon as possible. We appreciate your patience and understanding as our dedicated team of volunteers works hard to bring a little extra beauty into your life!

If your beauty box was returned to The Stay Beautiful Foundation, it's likely due to an incorrect or outdated address. We're eager to ensure you receive your box in the next quarter, so we kindly ask you to verify and send us your current address. You can update your address by: Contacting Us Directly: Reach out to us via email or phone, and provide your updated address information. We'll update your details and confirm once it's done. Updating Through Your Account: If you have an account with us, log in and update your shipping address directly in your profile. Once we have your updated address, we'll make sure your beauty box reaches you promptly in the next quarter.

If your address was rejected by our shipping provider, it means we were unable to send your beauty box to you. To resolve this and ensure you receive your box, please provide us with a correct or new address within the next five days by reaching out to us via email. Providing the updated address promptly will allow us to send your box without further delay. However, if we don’t receive an updated address within five days, we will hold your box and ship it to you in the next quarter. Feel free to contact our support team with any questions or assistance you may need. We're here to ensure you receive your beauty box as soon as possible.

We apologize for the inconvenience of not receiving your beauty box, even though the delivery status says it was delivered. We're committed to making this right for you. We will send you a new beauty box to ensure you receive the care and support you deserve. Please let us know if you have an alternate, more secure location where you would like us to send the replacement box to prevent any delivery issues. Contact our support team with your updated address or any special delivery instructions, and we’ll get your replacement beauty box on its way as soon as possible.

We understand that moves happen and addresses change. If you need to update your address to ensure your beauty box arrives at the right place, here’s what you can do: Contact Us: As soon as you know your address will be changing, please inform us by email, phone, or through our website. It’s best to notify us before the shipping date of your next box to ensure a smooth transition. Confirmation of Update: Once you’ve informed us, we’ll update your address in our system for all future shipments. We’ll confirm the update with you to ensure everything is correct. Track Your Package: If a box was already on the way before the update, we’ll provide you with a tracking link so you can follow its journey to your new address. Check the link regularly to see the status of your shipment.

We apologize for the inconvenience. Please let us know if your box was stolen, and we will confirm with our team if we have extra boxes available. If so, we will send you a new box. Additionally, please provide an alternative, more secure delivery location if possible. Contact Us.

We are proudly found in Loyola Cancer Center and Dana Farber Cancer Institute. If you would like to see your Cancer Center partner with us please let us know via email at hello@thestaybeautifulfoundation.org

Stay Beautiful believes clean beauty are beauty products that have documentation for ingredient authenticity, proof of claim and are not linked to harmful health effects. To find out more on clean consumer goods head over to EWG!

Our community is an incredible resource for personalized recommendations on beauty products that can help during chemotherapy. With over 1,500 women at various stages of their cancer journeys, it's a supportive space where you can ask questions and share experiences. We encourage you to post your question in our community. Many women have gone through similar challenges and can share their personal experiences, advice, and specific product recommendations that worked for them during chemotherapy. We always recommend that you consult your doctor before using any new products during chemotherapy. Medical professionals can provide guidance based on your specific treatment plan to ensure the products you use are safe and suitable for your needs. To join the community, sign up on our website or reach out to our team, and we'll guide you through the process of connecting with this network of supportive women.

We have donated a variety of beauty products to support our mission. Check out our past partnerships here.

Keeping your personal information up-to-date ensures that you receive your subscription boxes without any issues. Here’s how you can update your information: Online Update: You can always update your information by logging into The Stay Beautiful Foundation community and heading over to your profile. This is the quickest way to make changes to your address, email, phone number, or any other personal details. Notify Us: If you prefer, you can also let us know about any changes to your information by contacting us via email, phone, or through our customer portal on our website.

We understand that circumstances change, and if you decide to cancel your Stay Beautiful subscription box, you can do so easily. You can cancel your subscription through our customer portal on the website. We respect your choice and would love to hear your thoughts about why you decided to cancel. If you have a moment to share your reasons or suggestions for improvement, please let us know. Your feedback helps us improve our service for all of our beauties. We hope to hear from you soon!

If you wish to deactivate your account and stop receiving beauty boxes, please let us know. We value your feedback and would appreciate any comments you can provide. Feedback Form.

Stay Beautiful receives generous donations from beauty companies that support our mission of fighting cancer through the power of beauty. Additionally a portion of our products are bought by Stay Beautiful with proceeds raised through our generous donors.

We are truly honored that you are considering a donation to The Stay Beautiful Foundation in memory of your loved one. You can make a donation by visiting our donation page. Once there, scroll to the bottom and click on the "Add a dedication" button. When you fill out the donation form, you'll be able to dedicate your gift specifically to honor your loved one by providing their name and any personal message you wish to include. After making your donation, you'll receive a receipt for your records and an acknowledgment of your dedicated gift, recognizing the significance of your contribution. Please accept our heartfelt condolences during this difficult time. Your loved one’s memory will be honored through your generosity, which will support our mission in a meaningful way.

We greatly appreciate your interest in supporting our mission. As a 501c3 nonprofit, we rely on the generosity of people like you and beauty brands to keep our work going. Here are some ways you can help: Make a Donation: You can make a monthly donation of $25 to cover the shipping cost of one woman's beauty box. To get started, visit our donation page. If you'd like to make it a recurring donation to cover a year, simply select the "monthly" option. Fundraise with Your Community: Gather your family, friends, and coworkers to start a fundraising team and challenge each other in a friendly competition to raise funds for the cause. Click the "I want to fundraise for this" button on our donation page here. Follow and Share on Social Media: Engage with us on social media, and don't forget to tag us @staybeautifulfoundation in your posts. Your support helps raise awareness of our mission and expands our reach to more women who need it. Every contribution makes a significant impact on our ability to serve the incredible women affected by cancer. Thank you for your generosity and support!

Thank you so much for your generous donation! Accessing your donation details and obtaining your receipt is simple and secure. Here’s how you can do it: Access Your Details: Click here to go directly to our donor information page. Once there, you'll find a no-password-needed section. Enter Your Email: Simply enter the email address you used to make the donation in the specified field. This will allow you to access all your donor details without the need for a password. Download Your Receipt: On the same page, you'll have the option to grab your donation receipt. This can be used for your records or tax purposes. To understand the process better, click here to guide you through accessing your details. We appreciate your support and are here to make sure your experience is as smooth as possible.

We take pride in ensuring that all products are safe and suitable for our beauties. Therefore, we do not accept one-off donations from individuals. However, if you are a brand looking to donate in bulk, please fill out this Sponsorship Application Form. If your donation fits our criteria, we will reach out to you.

We are deeply sorry to hear about the loss of anyone in our community. During these difficult times, we want to show our respect and offer our support. Please reach out to us via email or through our website’s contact form. Share any details you feel comfortable with, like the community member's name and any message you'd like us to know. We will promptly update our records to acknowledge their loss and will send our heartfelt sympathies to you and your family. We believe in supporting each other, especially during such challenging times, and your entire family will be in our thoughts and prayers. If there is anything more we can do to support you, please let us know.

We’re delighted to hear about your interest! Joining our beauty box program is simple and brings you into a supportive community. Here’s how to get started: Sign Up: The registration process is quick and easy, allowing you to quickly become part of our supportive network. Connect and Support: As a member, you’ll have the opportunity to connect with other women who are battling cancer. This community aspect is a crucial part of our mission, providing support and shared experiences that empower and uplift all members. We look forward to welcoming you into our community! If you need any assistance during the registration process or have any questions, please feel free to reach out to us.

If you're looking for advice or support related to cancer, our community is here to help you through this journey. Here’s how you can connect: Join Our Community Forum: We encourage you to post your questions to our community forum, which consists of over 1,500 members. It's a supportive space where you can receive insights and support from women at various stages of their cancer journey. Whether you’re looking for personal experiences or emotional support, our community is an invaluable resource. Seek Professional Advice: For medical questions or concerns, it's crucial to consult with healthcare professionals. We recommend speaking directly with doctors or medical practitioners who can provide you with accurate information and professional guidance based on your specific health needs. We understand the importance of having a supportive network and accurate information, and we are here to support you every step of the way.

We understand how important it is to share your story and find encouragement from others who have been through similar experiences. Our community is here to offer support and inspiration. By joining, you can connect with other women who understand your journey and are ready to offer words of encouragement and support. We encourage you to join our community to meet other women who have been in your shoes. Together, we can create a supportive network where no one feels alone. We look forward to welcoming you into our community, where you will find understanding, strength, and encouragement.

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The Stay Beautiful Foundation is universal and serves all women with cancer, regardless of the type. We recognize that each woman's journey with cancer is unique, and we're committed to offering support to any woman affected by this disease. Our community includes women with all types of cancer, and aim to provide resources, support, and care to anyone who needs it. Whether you or your loved one is battling breast cancer, ovarian cancer, or any other type, you are welcome here.

Yes, the Stay Beautiful Foundation is a registered non-profit organization. We are dedicated to providing beauty products and support to women facing challenging circumstances due to cancer. Our mission is to help people feel beautiful and confident. As a non-profit, we rely on donations and partnerships to carry out our work. Our Employer Identification Number (EIN) is 81-476285, which you can use for tax-deductible contributions and verification of our non-profit status.