FAQ
While we are currently focused on serving women within the U.S., we understand the importance of reaching out to a broader community. We are actively working on expanding our reach and hope to offer beauty boxes internationally in the future.
In the meantime, we encourage you to join our community. Here, you'll have access to discount codes for some of the brands included in our beauty boxes, which can help you access these products directly. Joining the community also allows you to connect with others for support and shared experiences.
Nope, no fees here! The Stay Beautiful Foundation is all about providing beauty boxes for free to women affected by cancer. We believe in supporting our community without any financial hurdles, so you don't have to worry about any costs to receive your beauty box.
If you’re able and want to chip in to help us keep this service going, we’d love it! Your donations help us stick to our mission and reach even more women who could use a little extra care.
If you haven't received your beauty box and are wondering about its status, please don't worry! We're thrilled to have you as part of our community and are working diligently to ensure all our members receive their beauty boxes promptly. Here's what you can do:
Check Your Email: We send shipment updates, including tracking numbers, to your registered email. Please check both your inbox and spam folder for any communication from us regarding your shipment.
Track Your Package: Once you receive your tracking number, you can use it to check the current status of your delivery on the carrier's website.
Contact Us: If you've checked and still have concerns or if you haven't received a tracking number, please contact us.
We're here to help and ensure you receive your beauty box as soon as possible. We appreciate your patience and understanding as our dedicated team of volunteers works hard to bring a little extra beauty into your life!
If your beauty box was returned to The Stay Beautiful Foundation, it's likely due to an incorrect or outdated address. We're eager to ensure you receive your box in the next quarter, so we kindly ask you to verify and send us your current address.
You can update your address by:
Contacting Us Directly: Reach out to us via email or phone, and provide your updated address information. We'll update your details and confirm once it's done.
Updating Through Your Account: If you have an account with us, log in and update your shipping address directly in your profile.
Once we have your updated address, we'll make sure your beauty box reaches you promptly in the next quarter.
If your address was rejected by our shipping provider, it means we were unable to send your beauty box to you. To resolve this and ensure you receive your box, please provide us with a correct or new address within the next five days by reaching out to us via email. Providing the updated address promptly will allow us to send your box without further delay.
However, if we don’t receive an updated address within five days, we will hold your box and ship it to you in the next quarter.
Feel free to contact our support team with any questions or assistance you may need. We're here to ensure you receive your beauty box as soon as possible.
We apologize for the inconvenience of not receiving your beauty box, even though the delivery status says it was delivered. We're committed to making this right for you.
We will send you a new beauty box to ensure you receive the care and support you deserve. Please let us know if you have an alternate, more secure location where you would like us to send the replacement box to prevent any delivery issues.
Contact our support team with your updated address or any special delivery instructions, and we’ll get your replacement beauty box on its way as soon as possible.
We understand that moves happen and addresses change. If you need to update your address to ensure your beauty box arrives at the right place, here’s what you can do:
Contact Us: As soon as you know your address will be changing, please inform us by email, phone, or through our website. It’s best to notify us before the shipping date of your next box to ensure a smooth transition.
Confirmation of Update: Once you’ve informed us, we’ll update your address in our system for all future shipments. We’ll confirm the update with you to ensure everything is correct.
Track Your Package: If a box was already on the way before the update, we’ll provide you with a tracking link so you can follow its journey to your new address. Check the link regularly to see the status of your shipment.