Question 1

Can I receive a beauty kit if I live outside the US?

Accepted Answer

While we are currently focused on serving women within the U.S., we understand the importance of reaching out to a broader community. We are actively working on expanding our reach and hope to offer beauty kits internationally in the future.

In the meantime, we encourage you to join our community. Here, you'll have access to discount codes for some of the brands included in our beauty boxes, which can help you access these products directly. Joining the community also allows you to connect with others for support and shared experiences.

Question 2

Do I have to pay for a beauty kit from the The Stay Beautiful Foundation?

Accepted Answer

To receive your beauty kit, we ask our beauties to chip in for shipping to help support our growing mission. Want to spread even more love? You can cover another woman’s shipping, and we’ll add it to our scholarship kit fund! Shipping costs may vary, and we do our best to keep it super accessible for our community.

Question 3

I haven't received my beauty kit yet. What should I do?

Accepted Answer

If you redeemed your beauty kit and haven't received it and are wondering about its status, please don't worry! We're thrilled to have you as part of our community and are working diligently to ensure all our members receive their beauty kit promptly. Here's what you can do:

Contact Us: If you have concerns or if you haven't received a tracking number, please contact us.

Track Your Package: Once you receive your tracking number, you can use it to check the current status of your delivery on the carrier's website.

We're here to help and ensure you receive your beauty box as soon as possible. We appreciate your patience and understanding as our dedicated team of volunteers works hard to bring a little extra beauty into your life!

Question 4

What should I do if my address is rejected for shipping?

Accepted Answer

If your address was rejected by our shipping provider, it means we were unable to send your beauty kit to you. To resolve this and ensure you receive your kit, please check your shipment payment was done and reach out to us via email.

Feel free to contact our support team with any questions or assistance you may need. We're here to ensure you receive your beauty box as soon as possible.

Question 5

What should I do if my beauty kit was delivered but I didn't receive it?

Accepted Answer

We apologize for the inconvenience of not receiving your beauty kit, even though the delivery status says it was delivered. We're committed to making this right for you.

We will provide the care and support you deserve. Please contact our support team with your information and we will look into our system and if everything is correct we will send a beauty kit on as soon as possible.

Question 6

How can I update my shipping address for my beauty kit?

Accepted Answer

We understand that moves happen and addresses change. If you need to update your address to ensure your beauty kit arrives at the right place.

Contact Us: As soon as you know your address will be changing, please inform us by email, phone, or through our website. It’s best to notify us before the shipping date of your next kit to ensure a smooth transition.